Privacy Policy

General Privacy Policy for True North Mindful Psychotherapy

PLEASE READ THIS POLICY CAREFULLY. 

By using this website (www.truenorthmindfulpsychotherapy.co.uk), you are agreeing to the terms outlined below. If you do not agree with them, please refrain from using the site.

This Privacy Policy may be updated from time to time. You are encouraged to check this page periodically to ensure you are happy with any changes.

Policy Statement 

I take a proactive approach to user privacy and take all reasonable steps to ensure that personal data is safeguarded and kept in accordance with UK law. My use of data and how I process it is outlined in this Policy.

This Policy applies to users of the website, clients and enquirers. By providing me with your data, you warrant that you are over 13 years of age.

About Me 

Laura Power, operating as True North Mindful Psychotherapy, is registered with the Information Commissioner’s Office (ICO), registration number ZA643920. I am the data controller for this website.

What personal data do I collect? 

Information that you provide to me is retained and processed in accordance with UK data protection legislation. This includes information you provide when you contact me through the website contact form or email.

Contact: 

The contact form on this website collects your name, email address, phone number and your message, so I can respond to your enquiry and provide details of my services. Data is held on the grounds of being necessary for my legitimate business interests and in order to provide services to you.

Emails: 

I retain copies of emails sent to me. Your personal information is held in accordance with this Privacy Policy on the basis of being necessary for my legitimate business interests.

Special categories of data 

Some of the information you provide may be considered sensitive personal data, including information about your mental or physical health, sexual orientation, religious beliefs, or ethnic background. I will only process such data with your explicit consent. If you choose to send sensitive information via email or online forms, please be aware that these are not fully secure. You may prefer to use an encrypted email service or wait to share such information in session.

How do I use your data? 

I may use the information I collect from you when you contact me or use the website in the following ways:

  • To respond to your enquiry or correspondence.
  • To register or administer therapy sessions (in person or online).
  • To manage payments.
  • To follow up with you after correspondence.

All personal information is kept private and stored securely until it is no longer required. While I make every effort to ensure a safe and secure email submission process, users submit information at their own risk.

Payment processing 

I use Bank Transfer to process payments for my services. You may be asked to provide your name, phone number and payment information. Barclays Bank will collect personal identification information on my behalf only if you voluntarily submit such information. Please refer to Barclays Bank’s privacy policy for further details.

Third-party disclosure 

I do not sell, trade, or transfer your personal data to outside parties. This does not include website hosting services or trusted third parties who assist in operating my website or delivering services, provided those parties agree to keep this information confidential. I may also disclose information to comply with legal obligations or protect my rights, property or safety.

Non-personally identifiable visitor information may be shared for analytical or website improvement purposes.

Data Security 

My website is scanned regularly for vulnerabilities to ensure your visit is safe. However, as no internet transmission is completely secure, any transmission is at your own risk.

Your personal data is stored securely and is accessible only to those with specific access rights who are required to keep it confidential. Sensitive information is encrypted via Secure Socket Layer (SSL) technology.

Data Retention 

Client records are held securely for seven years after therapy ends, in accordance with UKCP and legal requirements, after which they are securely destroyed.

Your legal rights You have the following rights under UK GDPR:

    • Right of access – to request access to your personal data.
    • Right to rectification – to correct inaccurate or incomplete data.
    • Right to erasure – to request deletion of your data.
    • Right to restrict processing – to request a restriction in how your data is used.
    • Right to data portability – to request transfer of your data to another provider.
    • Right to object – to object to processing of your data based on your specific situation.
  • Right not to be subject to automated decision-making – I do not use automated decision-making.

To exercise any of these rights, please contact me at laura@truenorthmindfulpsychotherapy.co.uk. Identity verification may be required.

Questions and Queries 

If you have any concerns about how your data is handled, please contact me at laura@truenorthmindfulpsychotherapy.co.uk.

Changes to this Policy 

I reserve the right to change this Privacy Policy at any time. Updates will be posted on this page. Continued use of the site indicates your agreement with any changes.

Complaints 

You can raise a concern with me directly by emailing laura@truenorthmindfulpsychotherapy.co.uk. Alternatively, you can contact the Information Commissioner’s Office (ICO) at 0303 123 1113 or via https://ico.org.uk/concerns/

Jurisdiction and Governing Law This Privacy Policy is governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

General Data Protection Regulation (GDPR) This Privacy Policy outlines how I collect, store, and share personal data in accordance with the UK GDPR.